Re-imagine business
processes to drive
AI-first operations

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AI-first operations: smarter, faster, and more agile

We embed AI at the core of everything we do—leveraging deep customer insights, domain expertise, and empathetic intelligence to seamlessly integrate Gen AI solutions, Agentic AI solutions, and drive innovation toward a Service-as-a-Software (SaaS) model. Our AI-driven approach transforms business operations, making them smarter, faster, and more intuitive. Explore our latest insights showcasing real-world AI applications and transformative business outcomes.

Infosys BPM Supported Everest Group’s Latest Research Report on Transforming Customer Experience with Gen AI

Why generative AI will have an impact on BPaaS

Transcending IT Service Language Barriers with AI

Futureproof business process management: Embrace AI for a transformative shift

Strategic Outcomes of Generative AI on BPM

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For our clients, digital transformation means enabling their business to continuously develop agile, effective responses to emerging challenges and opportunities. We do this by reimagining business processes and by leveraging next-generation digital services that helps our clients to create and execute strategies for their business transformation.

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Rewards and Recognitions

Leader in the Everest Group Lending Services Operations PEAK Matrix® Assessment 2024

Infosys BPM and T-Mobile won the SSON North America Impact Award 2024

Leader in Everest Group Procurement Outsourcing Services PEAK Matrix® Assessment 2024

Leader in ISG Provider Lens™ Global Capability Center (GCC) Services 2025 Study

Infosys BPM & T-Mobile Win the 2025 SSON North America Impact Award

Infosys BPM recognised at SS&C Blue Prism Partner Excellence Awards 2024

Leader in the Everest Group Lending Services Operations PEAK Matrix® Assessment 2024

Infosys BPM and T-Mobile won the SSON North America Impact Award 2024

Leader in Everest Group Procurement Outsourcing Services PEAK Matrix® Assessment 2024

Leader in ISG Provider Lens™ Global Capability Center (GCC) Services 2025 Study

Infosys BPM & T-Mobile Win the 2025 SSON North America Impact Award

Infosys BPM recognised at SS&C Blue Prism Partner Excellence Awards 2024

About us

A global leader in next-generation business process management services.

20+

Years of Experience

58K+

Passionate innovators spread across 110 nationalities

247

Satisfied customers

47

Delivery locations spread across 16 countries

In the news

Infosys BPM Supported Everest Group’s Latest Research Report on Transforming Customer Experience with Gen AI

Infosys Positioned as a Leader yet again in Everest Group Procurement Outsourcing (PO) Services PEAK Matrix® Assessment 2024

Infosys named a Leader in the IDC MarketScape: Worldwide Enterprise Analytics and AI Business Process Services for Finance and Accounting

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Every Infoscion is the navigator of our clients’ digital transformation

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What our people say

"I joined Infosys BPM in October 2014 and it has been a wonderful experience so far. It was challenging in the beginning, but today, I want to thank the organization for helping me become a successful IT professional. I got an opportunity to travel and meet more professionals across our global centers. I’m proud to be an #infoscion."
- Devlin Romeu

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Re-imagine business
processes to drive
AI-first operations